How to get support for Microsoft Intune
Microsoft provides global
technical, pre-sales, billing and subscription support for Microsoft Intune.
Support is available both online and by phone for paid and trial subscriptions. office 365 support number +1-800-201-4243 Online technical support is available in
English and Japanese. Phone support and online billing support are available in
additional languages. As an Intune admin, you can use the Help and Support option to file an on-line support
ticket for Intune from the Azure portal. office 365 support number +1-800-201-4243 To
create and manage a support incident, your account must have an Azure Active
Directory role that includes the action. For information about Azure AD roles and permissions that are
required to create a support ticket,
Known issues for creating support incidents
If your account has the required permissions but fails to
successfully access Help and Support, or create or manage a support incident,
review the following known issues, and resolutions on office 365 support phone
number +1-800-201-4243:
·
Stale user token for your account. To resolve this issue, sign
out of all active console sessions, sign in again, and then attempt to create
or manage a support incident.
·
Multiple active sessions. If you're signed in with more than one
user or session, sign out all but one console. Then, with a single active
session, attempt to create or manage a support incident.
Additional actions that might be necessary to resolve access
issues:
·
Clear all cookies for your active browser session, and then
retry creating or managing a support incident.
·
Use an In Private browsing session to sign in to Intune, and
try to create or manage a support incident.
If the
preceding workarounds don't help, go to Microsoft 365 admin center and
create a support ticket from there. We're currently working on a fix that will
be available in late summer office 365 support phone number +1-800-201-4243
Help and support experience
Help and support
experience for Intune is available from the Microsoft office 365 support number
+1-800-201-4243 Device Management portal and from all of the blades under In
tune in the Azure portal. office 365 phone support +1-800-201-4243
Help and support experience is
similar to the experience seen in the admin center, and replaces the
previous Help + support,
which remains in place for other services in Azure. Microsoft
office 365 support number +1-800-201-4243
To access Help and support,
use the following options:
·
Device Management Dashboard:
- After you've selected a feature area for Intune, select the option for Help and support Microsoft office 365 support number +1-800-201-4243
·
From any node in the Device
Management portal, select the? icon
in the upper-right corner of the portal, and then use the drop-down to select
the service you want help with. The ? icon
in the Device Management portal supports multiple services, and you must select
the specific service you want assistance for.
After you select a service,
you'll see the Help and Support page for that service where you can then specify details about the specific problem you want help with. Microsoft office 365 support phone number +1-800-201-4243
If the results of your search
don't seem to match expectations for your service, check to ensure the correct
service was selected. The service selection appears just after Help and support. If the right service
wasn't selected, click on Select a service to return to the service selection drop-down Microsoft
office 365 support phone number +1-800-201-4243
·
In the Azure portal:
·
Select Help and support from any Intune
blade or page Microsoft office 365 customer service number +1-800-201-4243
In the Azure portal, if you select either the? icon from the
upper-right corner, or Help + support from the
left-side navigation pane, you open Help + support for Azure. From
Azure Help + Support, you can’t open an Intune support incident directly but you can
get to the Intune Help and support page by doing the following actions:
1. Select New support
request.
2. For Issue type,
specify Technical.
3. For Service, specify
Microsoft Intune.
4. Select the link Intune
Help and Support page.
When you open Help and support, the portal displays a view that depends on
whether or not you have active support incidents, Microsoft office 365 customer
service number +1-800-201-4243 and when you have Premier Support, some
additional elements and options:
·
No active support incidents: You'll see the Need help? page, as seen in
the following image from the Device Management dashboard.
·
Active support incidents: You’ll see the Support tickets page, which
displays the list of your active incidents.
·
Premier support contract: Your experience is
the same as the first two options, though you'll see the following additional elements on the Need help? page:
o After the page
title Need Help?, you’ll see the Premier Support banner:
- In the Get support section of the page, you can set the initial Severity level when you create a service request by phone.
In this view you can do the
following actions:
Intune Specify details about an issue
When you open Help and support
from a location that is supported by the new experience, the Need help? page opens. On this page, you can specify
details about an issue. As you enter details, the console offers common queries
based on the keywords you use. Select an offered choice or complete your own
issue description. If you enter your own description, select Get help to submit it. After you submit a query, the
console returns context-sensitive information that can help to solve the issue.
Or get help from Microsoft office 365 customer service number +1-800-201-4243
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